Returns + Exchange

Returns & Exchanges Policy

Last updated: July 1, 2025

At Tadic, we stand behind the quality of every clothing piece we create. If you change your mind, we’re happy to offer an exchange—simply review the conditions below. Please note: we do not offer refunds; exchanges only.

1. Exchange Window

You have 3 calendar days from the date your order is marked “Delivered” to request an exchange.

Requests made after 3 days will not be accepted.

2. Eligibility Conditions

To qualify for an exchange, your item must be:

• Unworn, unwashed, and undamaged

• With original tags and packaging intact

• Free of odors (perfume, smoke, etc.)

• Not a “Final Sale” item (see Section 4)

3. How to Request an Exchange

Email us within 3 days at contact@tadic.club with:

• Your order number

• The item name(s) you wish to exchange

• The new size/color you’d like

Our support team will send you a Return Merchandise Authorization (RMA) number and the exchange instructions (including the return shipping address).

• Pack your item securely—include all original tags, labels, and the RMA slip.

• Ship via a trackable courier service within 5 days of receiving your RMA.

• Once we receive and inspect the package (typically 2–5 business days), we’ll dispatch your replacement item and email you a shipment confirmation.

4. Exceptions & Non-Exchangeable Items

The following are not eligible for exchange:

• Items marked “Final Sale” or “No Exchange” on the product page

• Intimate apparel (underwear, swimwear) for hygiene reasons

• Accessories (hats, earrings, socks) once tags are removed

• Gift cards and downloadable products

5. Shipping Costs & Timing

• Customer-paid shipping applies to all exchanges, unless the received item was defective or incorrect—in which case we’ll cover return shipping.

• Processing time after we receive your return is up to 5 business days.

• Delivery of replacement varies by location, typically 3–7 business days within Bangladesh.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

• Email photos of the issue to contact@tadic.club within 3 days of delivery.

• We’ll arrange a prepaid return label and send you the correct or replacement item at no extra cost.

7. Contact Us

For any questions about our Returns & Exchanges policy, reach out:

Email: contact@tadic.club
Phone: 01741-759561
Address: Shamoli Square Shopping Mall, Level – 4, Shop – 460, Dhaka, Bangladesh

Thank you for shopping with Manami Mart. We’re committed to making your exchange as smooth and hassle-free as possible!